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Friends of the Sheriff


Hunt County 9-1-1 is eager to assist the residents of our county during their times of emergency need. An estimated 240 million calls are made to 9-1-1 in the U.S. each year according to the FCC. 9-1-1 lines are designated for emergency calls, such as reporting a crime in progress, reporting a fire, or requesting an ambulance. Please keep in mind using 9-1-1 for non-emergency calls may delay help for people caught in real emergencies. The non emergency number to the Hunt County Sheriff’s Office is (903) 453 6800.

Below is a list of the most Frequently Asked 9-1-1 Questions:map_1-cropped

Q:  Does the 9-1-1 calltaker know my location from my cell phone?

A:  Even if your cell phone is able to provide location information, the chances are you will need to provide the 9-1-1 calltaker with additional location information.  The approximate location the 9-1-1 center receives could be as large as 3 football fields or more.  Be prepared to give specific directions about your location if possible, beginning with a major intersection or landmark..

Q:  What if I don’t know where I am when I call 9-1-1?

A:  Look for landmarks, large buildings, street signs or paperwork nearby that may contain address information.  Think back to the main street or highway you were near when your emergency occurred.  If others are around, ask them where you are.  Do not depend on your cell phone to tell 9-1-1 where you are!

Q:  Why is the 9-1-1 calltaker asking me so many questions?

A:  Seconds save lives.   The more questions 9-1-1 calltakers ask, the more information they can pass on to the emergency personnel responding to your 9-1-1 call.  This information allows the emergency personnel to more accurately prepare for your emergency.  In addition, when dealing with medical calls many 9-1-1 calltakers are trained to give emergency pre-arrival instructions.  These instructions start the emergency response to the situation immediately.

dispatch_1-croppedQ:  Is help being sent while the 9-1-1 calltaker is speaking to me?

A: Yes. Once the basic information and reason for the 9-1-1 call is obtained, the 9-1-1 calltaker stays on the line with the caller and sends information to a Police, Fire, or EMS dispatcher.  That person then dispatches or sends the appropriate help to the 9-1-1 caller.  In many cases, the 9-1-1 calltaker will continue to ask questions, give emergency response information and pass on situation updates to the responding personnel until help arrives at the scene.

Q:  Should I program 9-1-1 or turn on the auto 9-1-1 feature on my cell phone?

A:   NO, please don’t program 9-1-1 or use the auto 9-1-1 feature.  There are numerous accidental calls to 9-1-1 from cell phones that have this feature.  The callers often don’t realize that their phone has called 9-1-1.  Help 911_screen-croppedreduce accidental calls to 9-1-1 by only calling when you have a life-threatening emergency.

IF YOU ACCIDENTALLY CALL 9-1-1 DO NOT HANG-UP!  If you dial 9-1-1 by accident do not hang up, stay on the line and tell the Communications Officer that it was an accident. When a person dials 9-1-1 and hangs up either before the line is answered or before the Communications Officer is able to determine the nature of the call, a call back will be attempted. Each time a person dials 9-1-1, certain information is displayed on an Automatic Location Identifier screen. The information displayed is the name, address, and phone number of the telephone subscriber. This information is displayed on all calls to 9-1-1, even if the person has caller id blocking. If the Communications Officer is unable to make contact with a person on the phone or feels that there is a problem, a Deputy will be dispatched to investigate the hang up call.


As a public service provided to the citizens of Hunt County, the communications department of the Sheriff’s Office is more than happy to provide a 9-1-1 Texas Certified public educator to perform 9-1-1 presentations to community groups of all ages. If your group would like to request a presentation please contact Wayne GILMORE, Communications Supervisor to schedule a date and time. (903) 453 6800.


www.apco911.org  www.il911info.org
www.911.org  www.denco.org

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